World Summit on Management Sciences
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Accepted Abstracts

The Effects of Determinants of Quality Management System (QMS) on Business Performance – A Perspective of Sri Lankan ISO 9001 Certified Manufacturing Firms

Lalith Nimal Senaweera*
Sri Lanka Standards Institution, Sri Lanka

Citation: Senaweera LN (2020) The Effects of Determinants of Quality Management System (QMS) on Business Performance – A Perspective of Sri Lankan ISO 9001 Certified Manufacturing Firms. SciTech Management Sciences 2020. Thailand 

Received: February 18, 2020         Accepted: February 21, 2020         Published: February 21, 2020

Abstract

Manufacturing Sector of Sri Lanka played an important role in enriching the economy of the country and most of the Sri Lankan manufacturing firms to improve the quality of the product and to be competitive in the local and international markets have obtained ISO 9001 Quality Management System (QMS) Certification. In other words, ISO 9001 QMS is popular within the Sri Lankan manufacturing sector as a tool for quality assurance paving the way to streamline the activities of the firm. However, in Sri Lankan context very little studies were carried out especially covering the manufacturing firms to ascertain the effect of determinants of QMS on business performance. After having a thorough review of literature the researcher selected three determinants of QMS namely top management commitment, customer focus, and continual improvement and also selected indicators to measure business performance. A sample of 269 firms was selected using simple random sampling technique from a population 650 ISO 9001 certified firms. The data was collected using the survey method by sending a well design questionnaire developed using Likert scale which is validated using the pilot study results. The data were evaluated for reliability, validity, linearity and normality before proceeding for detailed analysis using multiple regressions.