The recent interest in humanitarian works and understanding of the importance of individual performance has triggered a study in humanitarian operations. A positive operations performance is considered to be a competitive advantage for organizations, whilst inadequate planning, ineffective operations, and lack of coordination between stakeholders are all significant issues that have negatively affected operations performance. Likewise, in Malaysia, the difficulty to improve operations performance is a key challenge for humanitarian organizations. This is compounded by issues such as difficulty to obtain accurate data, limited information technology, chaotic environment, lesser motivation, potentially negative media exposure, human resource issues, general reluctance, and the conflict between long-term and short-term goals. Individuals who are directly involved in disasters have raised major concerns about the negative performance of the humanitarian organizations due to its poor performance in humanitarian operations. Thus, this study aims to assess the effects of individual performance on humanitarian operations performance in Malaysia’s humanitarian organizations. A cross-sectional survey across Malaysia yielded 593 valid responses. The sample was restricted to respondents registered with the National Disaster Management Agency (NADMA). Smart PLS version 3.2.9 was employed to assess the proposed reflective-formative model through path modeling and bootstrapping techniques. The results show that individual performance is positively related to humanitarian operations performance. This paper provides empirical evidence on the positive effects of individual performance on humanitarian operations performance from the perspective of humanitarian organizations in Malaysia.
Keywords: Humanitarian operations performance, Individual performance, humanitarian organizations